Privacy Policy

Last Updated: April 2025

At Himalayan Organics, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, shipping/billing address.
• Payment information: Credit/debit card details, PayPal account (processed securely via encrypted gateways; we do not store full payment details).
• Technical data: IP address, browser type, device information, and browsing behaviour via cookies.
• Order history: Products you’ve purchased and any interactions with our customer support.

2. How We Use Your Information

We use your data to:

• Process and fulfil your orders, including shipping and returns.
• Communicate with you about your orders and our products.
• Improve our website, customer service, and product offerings.
• Send occasional promotional emails (only if you’ve opted in).
• Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We never sell, rent, or trade your personal data. We may share it with trusted third parties only as necessary:

• Payment processors (e.g., Stripe, PayPal) to complete transactions.
• Shipping carriers (e.g., Royal Mail, DHL) to deliver your orders.
• Service providers who help us operate our website (e.g., hosting, analytics).
• Legal authorities if required by law.

All partners are contractually bound to protect your data and use it only for the services we request.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our store.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Order details are kept for tax and accounting purposes for at least 6 years as per UK regulations.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Data portability (receive your data in a machine‑readable format).
• Withdraw consent at any time (for marketing communications).

To exercise any of these rights, please contact us at support@himalayanorganics.co.uk. We will respond within 30 days.

7. Third‑Party Links

Our website may contain links to external sites that are not operated by us. We have no control over their content or privacy practices and encourage you to review their policies separately.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out via our Contact Us page or email support@himalayanorganics.co.uk.

Himalayan Organics — Pure Nature, Pure Vitality.